Services

All Priority products are available in the cloud (SaaS) or as an on-premise installation. As one of the first ERP software vendors to fully support SaaS, today, Priority boasts over 1,500 customers successfully running Priority’s cloud ERP systems.

With a fast, seamless migration process, Priority’s cloud-based ERP solutions offer numerous benefits, fast becoming the solution of choice for small to medium businesses. The cloud platform provides a secure and risk-free environment to ensure that your sensitive business data is fully protected. Ideal for growing organizations, cloud-based ERP solutions are flexible and scalable, enabling gradual, steady growth to serve from a few to several thousand users.

What’s more, you can reduce your organization’s IT expenses by removing the need for hardware maintenance and system upgrades. With automatic upgrades as part of the system, cloud-based ERP ensures you’re always using the most up-to-date version.

Increased performance
No need to invest in dedicated servers to support often system-heavy in-house ERP; Priority’s cloud-based ERP only needs a reliable Internet connection for assured performance – and you’re good to go.

Lower operating costs
While in-house ERP requires support hardware, skilled staff to install/maintain, plus ERP-related licenses, Priority’s cloud-based ERP means flat-rate monthly fees, lower implementation costs and considerable savings on system installation and maintenance.

Enhanced access to information
Priority customers want to find the information they need, when they need it. As cloud-based ERP is easily accessible via the Internet, you and your colleagues can access your company’s information from anywhere – at any time.

Increased security
Keep your sensitive data safe from outside sources. Priority’s cloud-based ERP offers enhanced security, ensuring that data is secure between systems and host servers. For internal information sharing, data is safeguarded by centrally managed and controlled system access. 

Continued support
Priority’s cloud-based ERP solutions offer comprehensive customer support. If there’s a glitch or issue, we can resolve it quickly. This means we work fast to keep all users updated and that security fixes and/or new features will immediately get pushed to all users in the system

The first phase of any implementation allows us to identify problems, understand demands and define the proper solution from within Priority.

The goal of the analysis phase is to adjust expectations.

On the one hand, the customer has a level of expectations from the system, which, regardless of the rigorousness of the selection process, may not align with system capabilities. On the other hand there is the abilities of MedaTech and capabilities of the Priority system executable within a finite budget and timeframe. During the analysis phase the two need to be equated.

This operation is done using two methods:

• Adjusting customer operation to the system.
• Adjusting the system to the customer’s requirements.

During the analysis, some by-products will result:

• Plan of time & material.
• List of enhancements & setting fixed budget for those.
• Data porting plan.

During the analysis phase, every operation in the company is being explored, working procedures are redefined and how each department will use the Priority system is fully defined. Often there will be a new definition of working procedures, sometimes a definition of required enhancements to Priority. Usually both will be executed together. In principle, the need to work with the standard system as is and do the minimum of enhancements is of paramount importance.

This phase has two main outputs:

• The customer and MedaTech have a much better understanding of how Priority would be used in this environment. The customer has a better understanding of the system & MedaTech has a better understanding of the customers and their business.
• A final analysis document, which the customer approves, defines the way the system will work at the customer’s site(s). This is achieved by means of working procedures and data flow and by means of enhancements/modifications required for the standard system. If data conversion is required it is also defined in the analysis document.

We need to emphasize that the analysis only applies to customer unique issues and does not include a full description of the standard system, this description can be found in the product description file. This approach is, again, devised to minimize the overhead of the implementation process.

During this stage, Medatech executes enhancements according to the analysis results. The modifications are programmed according to strict development procedures that have been developed throughout many years of experience and hundreds of implementations.

Developing according to these procedures ensures the following points:

• Modifications are an integral part of the standard system.
• The modifications will not affect the system’s capability of being upgraded in the future.
• The modifications are programmed in such a way that it is easy to read and understand so any future maintenance
  is relatively easy.
• Minimization of the possibility for bugs.
• Modifications are checked and approved by the customer.

Medatech provides the following support services:

• Reacting to the customer’s dynamic needs.
• Bug-fixing.
• Help-desk.
• Upgrades.

The Priority consists of built-in uploading procedures for most of the software infrastructure (static) data. Other data can be uploaded using specially developed upload procedures. In this respect it must be emphasised that the system includes an advanced data-loading generator that allows rapid development of upload procedures with the minimum of bugs. This operation uses the system’s business rules that are inbuilt within the forms, ensuring that there is no possibility of generating corrupt data by bypassing the business logic.

Medatech will guide the customer in the selection of the necessary hardware and network required at every site.Purchase of the hardware and infrastructure can be done via Medatech – this is the preferred option.