Customer Service is a phrase we hear a lot about these days! Customer service is a crucial part of your customer experience. Here at Medatech we give you the ability to manage, log and track all customer issues, comments & findings. A key part of Customer Service is having the traceability to go back and see what has happened already in the Customer journey with your brand. Priority’s Customer service Module provide just that!
Priority’s Customer Service and Support module is fully integrated with all other Priority functions to deliver a holistic view of the customer.
When you manufacture high-value products, selling them to your customers is only half the story. An equally important task is to maintain those items out in the field so that your clients can protect their investment and come back to you when they need additional products or an upgrade to their existing systems. The Priority Customer Service module can help you manage the whole process from product delivery, through service contracts, service engineer requirements, returns for refurbishment, help desk service calls and the gathering and presentation of statistics.
Main Features Include